If we cancel:

In the unlikely event we cancel a course, we will notify you as soon as possible. Courses will only be cancelled when there is a serious concern for client and staff safety, for example extreme bad weather or the conditions are unsuitable for the course to run. If we do cancel a course a full refund or the option to reschedule your course will be given. We will not be liable for any travel or accommodation expenses.

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If you cancel:

If you cancel less than 14 days prior to the course starting or no notice is given you will be liable for the full course cost. Between a month and two weeks prior a 50% refund will be given. More than a month in advance a full refund will be given.

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Insurance:

We hold full public liability insurance however we strongly recommend that you take out your own personal accident and cancellation insurance. It is important to make sure insurance taken out suitably covers you for the activity you are undertaking. We do not include any personal accident, third part liability, cancellation or personal insurance and will not be held responsible for any loss or damage to personal property.

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Guarantees:

We are confident in the services we provide and so we are proud to offer conditional guarantees on our week long courses. Any guarantees offers will be clearly labelled on each product. 

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Learn to Climb Week Guarantee. If by the end of the course you have not lead a climb (sport or trad) and feel that the course didn't meet your expectations we refund up to the amount you paid for the course. The only exception to this offer is if the instructor feels that it would not be safe for you to lead during the course. In this event the option of further day/s of instruction can be offered in lieu of a refund.

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Performance Trad Week Guarantee. If by the end of the course you have not climbed a grade higher lead a climb and feel that the course didn't meet your expectations we refund up to the amount you paid for the course. The only exception to this offer is if the instructor feels that it would not be safe for you to lead during the course. In this event the option of further day/s of instruction can be offered in lieu of a refund.

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Our guarantees are made in good faith, abuse of our offer will result in suspension of future service.

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Personal Responsibility

Finally, when you book onto one of our courses you are accepting responsibility for your actions as outlined in the BMC participations statement below. 

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The BMC recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions.

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In line with this statement we reserve the right to end a session early or ask an individual to leave a session if we feel they are putting themselves or the group at risk. The same applies for participants being disruptive or discriminatory to other participants or the instructor. Moelwyn Mountaineering reserves the right to charge customers for equipment that is damaged due to misuse or lost.

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Further Costs

On some occasions when it is not possible to climb outdoors or the instructor feels the weather will significantly impact the quality session or course, we will move indoors for part or all of the day. If this does happen the cost of wall entry will be covered by the activity participant. Options for the day will be discussed with you  by the instructor, however if safety is the reason for going indoors, the instructors decision is final. 

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